FAQs

First AML frequently asked questions.

First AML frequently asked questions.

security header 3

Is out sourcing our Customer Due Diligence obligations allowed?

Yes, the majority of countries around the world allow for this e.g. Section 34 of the Anti-money laundering and counter financing of terrorism Act 2009 allows for this in NZ.

Why would I use First AML over an electronic verification tool?

First AML takes care of the whole process for you, not just the ID verification step. We understand the challenges of this administrative AML onboarding burden and have built bespoke technology to solve this in conjunction with a dedicated team of Analysts.

Setting up a Compliance Programme?

We provide a guideline when setting up a compliance programme.
Download Here: FirstAML Compliance Programme Guideline.pdf

Can my ID verification data be reused?

Yes, you can request this data to be reused for future Customer Due Diligence matters if asked in the future. You will need to provide your express consent.

Why is First AML asking for my information?

First AML helps with Customer on-boarding for Companies referred to as ‘Reporting Entities’ under legislation such as Law, Accounting, Real Estate, and Investment Firms. In certain countries, these Companies are required to collect certain personal and other information from Individuals in order to meet Anti-Money Laundering regulations.

Is the information I provide to First AML treated confidentially?

Yes - First AML only collects personal information from individuals when requested to by our Clients, who have a legitimate legal requirement to verify and store this information with First AML.

What steps has First AML taken to ensure Customer data is safe?

First AML has and continues to invest heavily in Information Security. Most notably we have implemented an ISO27001:2013 compliant Information Security Management System which meets global security standards, and also conduct quarterly application penetration testing of our Platform to ensure data is securely held. You can read more about our approach to security on firstaml.com/security or send an email to security@firstaml.co.nz with any questions you may have.

Who has access to my information?

First AML will only provide your information to the Company which originally requested it (e.g. a Real Estate Firm you may have engaged to purchase a property) and other organisations expressly authorised by you; including, for verification purposes, the providers of relevant third party databases - such as the document issuer or official record holder. For full details of First AML's data handling practices, please see the First AML Privacy Policy.

Where are you located?

First AML has three offices, located in New Zealand, Australia, and the United Kingdom. Our head office is located at 317 New North Road, Kingsland, Auckland 1010, New Zealand.

I would like to access, update, or delete my verification data

First AML acts as an agent of the Companies we conduct verification on behalf of. In data privacy terms, we are a 'data processor' in respect of the personal information we obtain from you. As such, we act solely at the direction of those Companies, and any questions or requests in relation to your verification data, or the handling thereof, must be directed to the relevant Company, which will then instruct us to take the appropriate action. If you have difficulty identifying or getting in touch with the relevant company, let us know by emailing us at privacy@firstaml.com and we will try to assist you.

How long will First AML store my data for?

First AML will store your information for as long it is required by the Companies we act on behalf of. Unless the Company you are dealing with stops using the First AML Platform to store information, it is likely First AML will hold your information for 5-7 years from the date of the transaction or business arrangement you have engaged with the relevant Company - as is the general requirement under the anti-money laundering legislation. If you would like more information about how long First AML will store your information, please send an email to privacy@firstaml.com including details of your request.

Does First AML comply with GDPR?

Yes, we most definitely do. Our First AML and the General Data Protection Regulation (GDPR) guide sets out how we achieve, and maintain, the gold standard of data protection and privacy.