Improving your KYC/KYB customer  experience

Make your customer experience so good they tell everyone about it.

Catch every criminal. Delight every client.

First AML embeds excellent customer experience in the KYC/KYB process in five key ways.

Say hello to competitive compliance.

It's an experience economy now.

Customer experience in compliance has gone from being an afterthought to a competitive differentiator. Research from leading corporate think tanks has highlighted some astonishing numbers:

  • 35% of customers would switch service providers after just one bad experience
  • An average 50% revenue uplift is achieved from digital transformation practices focused on CX
  • Speed and convenience matter most, both hitting over 70% in importance to consumers.

To successfully meet this need in KYC/B and CDD, it's more important than ever to build resilience into the entire onboarding process.

Millions of clients are verified faster through 1000s of companies with First AML.

Blackbird VC
Gibson Sheat Lawyers
Grant Thornton
Flude Property Consultants

Publications on user experience in AML and KYC/B

How leading finance companies are helping their customers (while slaying their competition)

It’s no secret that customer onboarding can be a painful experience for all involved; for the finance industry, it’s time consuming and costly.

See more

Riding the dip: Compliance in a downturn market

We have seen this before: 1929, 1989, 2000 and most recently, 2008.

Watch the on-demand webinar now. 

Your Complete Guide to Setting Up a Successful AML Compliance Programme

This guide breaks down the steps your business needs to take when setting up a successful compliance programme. Here’s what you need to get in place for upcoming AML changes.  

Read the guide.

First AML - How leading finance companies are winning big and helping customers

How leading non-bank lenders are helping customers achieve their dreams (while slaying their competition)

70% of consumers say speed and convenience matter most to them.

Read more.

AML & Cybercrime

 A deep dive into why AML is such an important line of defence businesses can take to protect themselves and society from cybercrime. 

Learn more.

Clients love First AML.

Customer centricity, unbelievable passion, endless positivity, lateral thinking and an ever-vigilant compliance and security focus.

First AML has removed friction and materially decreased verification delays from our customer due diligence process.
Greg Starr MinterEllisonRuddWatts
With First AML the onboarding experience is effortless.
Belinda Sinopoli Certane
First AML offers outsized operational impact and we've never had a customer complaint.
Matt Gunn Icehouse Ventures